Terms & Conditions - Paradise Tours
Company Details

• Business Name: Paradise Tours (Helio Filipe Viera Silva)

• Email: azoresparadisetours@gmail.com

• Tel: +351911828577

• Address: Rua do Paul 5, Água de Pau, São Miguel, Azores

• Registration Number: RRAAT- 26/2017/RAA

1. Booking and Payment

• Bookings can be made via live chat, contact form, email, or through our website.

• Payments for tours are made in cash on the day of the tour.

• For excursions, payments are processed via bank transfer, with specific terms provided upon booking.

2. Cancellation Policy

• No cancellation fees apply for regular tours, as payments are collected after the tour.

• Excursions will have separate cancellation terms provided to the client before the reservation is confirmed.

3. Tour Inclusions

• The guide, fuel, and van are included in all tour prices.

• Any additional inclusions will be clearly outlined in each specific tour description.

4. Weather and Itinerary Changes

• Alternative tours will be offered if weather conditions affect the original itinerary. These alternatives focus on hidden gems suitable for rainy days.

• In cases of severe weather, tours will either be rescheduled or canceled.

5. Age Requirements

• There are no age limits for participation. However, children must be accompanied by an adult.

6. Travel Insurance

• Travel insurance is included with all tours, providing coverage as per Portuguese law.

7. Liability

• Paradise Tours is not liable for delays or disruptions caused by circumstances beyond our control, such as weather conditions, roadblocks, or personal issues during the tour.

8. Governing Law

• These Terms & Conditions are governed by the laws of Portugal.

9. California Privacy Rights (CCPA)

• Under the California Consumer Privacy Act (CCPA), California residents have the right to:

  • Request information about the data we collect, use, or share.

  • Request deletion of any personal data we hold, subject to legal exceptions.

  • Opt-out of the sale of personal information (though we do not sell personal data).

• To exercise any of these rights, please contact us at azoresparadisetours@gmail.com. Your data will only be used for booking and service purposes.

10. GDPR Compliance

• In compliance with the General Data Protection Regulation (GDPR), EU residents have the following rights:

  • Right to Access: Request a copy of the personal data we hold.

  • Right to Rectification: Correct inaccurate or incomplete data.

  • Right to Erasure: Request the deletion of your personal data.

  • Right to Restrict Processing: Limit the ways in which we process your data.

  • Right to Data Portability: Request your data in a structured format.

  • Right to Object: Object to the processing of your personal data.

• To exercise any of these rights, contact us at azoresparadisetours@gmail.com. Your privacy is important to us, and we collect only the data necessary to provide our services.