Privacy Policy | São Miguel Tours Data Protection & Privacy

Paradise Tours (operated by Helio Filipe Viera Silva) is committed to protecting your privacy. This policy outlines how we collect, use, store, and safeguard your personal data in compliance with the General Data Protection Regulation (GDPR) and the California Consumer Privacy Act (CCPA).

1. Data We Collect

We may collect the following personal information from you:

Names
Email addresses
Phone numbers
Passport details (for excursions)
IP addresses and cookies (for language preferences and analytics)

How we collect data:

Contact forms
Live chat
Bookings via our website
Cookies and automated data collection tools

2. Purpose of Data Collection

Your personal data is collected for the following purposes:

To confirm and manage bookings
To provide customer support and respond to inquiries
To send marketing communications (only with your consent)
To improve website functionality through analytics

3. Data Sharing

We do not share your personal data with third parties, except with Wix, our website platform provider, which helps us facilitate bookings and manage our website operations.

4. Data Retention

We retain your personal data for a period of 1 year. After that, it will be securely deleted unless retention is required by law.

5. Security

We use Wix’s security features to protect your personal data. While we consider these systems highly secure, no system can guarantee absolute security. We take reasonable precautions to safeguard your data.

6. Cookies

We use cookies for:

Essential website functionality (ensuring the site operates properly)
Analytics (to better understand user behavior and improve the website)

You can adjust cookie preferences in your browser settings.

7. Children’s Privacy

We do not knowingly collect personal data from individuals under the age of 18.

8. Your Rights (GDPR and CCPA)

Under GDPR and CCPA, you have the following rights regarding your personal data:

Right to Access: Request a copy of your data.
Right to Rectification: Request corrections to inaccurate data.
Right to Erasure: Request the deletion of your personal data.
Right to Restrict Processing: Request limits on how we use your data.
Right to Data Portability: Request a copy of your data in a commonly used format.
Right to Object: Object to the processing of your personal data.

To exercise these rights, please contact us at azoresparadisetours@gmail.com.

9. Consent

We collect your consent for data processing via a checkbox on our booking forms. By submitting your personal information, you agree to our use of it as described in this Privacy Policy.

10. Updates to this Policy

We may update this Privacy Policy as needed. Any changes will be posted on this page with the updated effective date.

For any questions or concerns, please contact us at azoresparadisetours@gmail.com